GlowUpNow Privacy Policy

Effective Date: January 21, 2026

1. Overview

This Privacy Policy explains how Jatho Media (“GlowUpNow,” “Jatho Media,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our platform, website, and services. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

We collect information that you provide directly and automatically when using our services:

• Account Information: name, email address, business name, phone number, and password.
• Provider Profile Details: address, city, region, website, Instagram handle, opening hours, and “About Us” text.
• Service Data: categories, subcategories, pricing, and availability.
• Payment Information: processed securely by Stripe or PayPal. GlowUpNow never stores card details.
• Usage Data: pages visited, listings viewed, search queries, and device type (for analytics and improvement).

3. How We Use Your Information

• To create and manage user and provider accounts.
• To display provider listings and enable booking or requests.
• To send service updates, notifications, and marketing messages (with your consent).
• To improve search results, AI helper recommendations (“Glowy”), and platform analytics.
• To comply with legal obligations and protect against fraud or misuse.

4. Cookies & Analytics

GlowUpNow uses cookies and analytics tools to improve the platform experience, track performance, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.

5. Sharing of Information

We do not sell or rent personal information. We may share limited data with:

• Service providers (e.g., payment processors, analytics platforms).
• Public users of the GlowUpNow platform, when you publish a provider listing.
• Authorities, if required by law or to protect against fraud and abuse.

6. Data Retention

We retain data only as long as necessary to provide our services and comply with applicable laws. Provider listings and content remain visible until deleted or the account is closed.

7. Your Rights

Under PIPEDA, you have the right to access, correct, or request deletion of your personal information. You may also withdraw consent to marketing communications at any time.

To exercise these rights, please email us at support@glowupnow.ca.

8. Security

We use encryption (SSL/TLS), secure servers, and strict access control to protect your data. Despite these measures, no online platform is 100% secure, and users share information at their own risk.

9. Children’s Privacy

GlowUpNow is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us information, contact us immediately for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date.” Your continued use of the platform after changes means you accept the revised policy.

11. Contact Us

Jatho Media
Edmonton, Alberta, Canada
support@glowupnow.ca