✨ Customer help
Help for customers & clients.
Learn how to find GlowPros near you, send booking requests, and keep track of what’s confirmed.
Finding GlowPros
How do I find a GlowPro near me?
Use the main search bar on the homepage to look for services or providers in your area.
- Type what you’re looking for (for example: “lashes”, “nails”, “balayage”).
- Optionally add your area or neighbourhood to narrow things down.
- Tap on a listing to see photos, services, prices, and contact options.
Video tutorial
Watch: How to find a GlowPro & send a request (about 1 minute)
Walk-through of using the search bar, opening a listing, selecting multiple services, choosing a time, and sending one clear request by text message.
Tip: You can pause the video at each step while you follow along on your own phone.
Tip: ask Glowy to find someone for you
Whenever you see the pink Glowy bubble, tap her and ask in your own words, for example:
- “Lash lift near Mill Woods tomorrow after 5pm?”
- “Nails under $70 in South Edmonton?”
Glowy will search GlowUpNow and show you matching GlowPros.
Video tutorial
Watch: How to use Glowy to find a GlowPro (about 1 minute)
See how to ask Glowy for what you need, open a recommended listing, and send a request in just a few taps.
Tip: You can pause the video and copy Glowy’s example questions to try them yourself.
Requests & bookings
How do I send a booking request?
On a provider’s listing, you’ll see either a “Book now” button or a “Send request” button.
- Choose the service you’re interested in.
- Select a day and time that works for you.
- Add any notes (for example: “first time”, “allergy info”, “short nails”).
- Send your request and wait for the provider to respond.
What happens after I send a request?
Your request is sent directly to the provider through GlowUpNow.
- The provider can confirm, decline, or suggest a different time.
- You may receive an email and/or SMS when they respond, depending on your settings.
- If you have an account, you can log in to see the current status of your request.
Status & notifications
How do I know if my booking is confirmed?
After the provider responds, your request will change status.
- Pending – request was sent, waiting for the provider.
- Confirmed – the provider accepted your booking.
- Declined – the provider can’t take the booking at that time.
- Updated – the provider suggested a different time or service.
You may also get email or SMS updates when the status changes, depending on how the provider is set up.
Account & login
Do I need an account to use GlowUpNow?
You can browse listings without an account. Creating a free account lets you see your past requests and makes it easier to keep track of what’s confirmed.
I forgot my password — what do I do?
On the login page, tap “Forgot your password?” and enter the email address you used to sign up. We’ll send you a link to reset your password.
Still need help?
Send us a quick message with what you’re stuck on. Screenshots are always helpful.
